Troubleshooting & Repairs
Questions?
Call us at 1.800.777.VINO.
*Please note our business hours:
Mon-Fri: 8:00 a.m.-5:00 p.m.PST
Common Troubleshooting Solutions Guides
Wine-Mate Troubleshooting Solutions Guide
Wine Cabinets Troubleshooting Solutions Guide
Wine & Beverage Coolers Troubleshooting Solutions Guide
Wine-Mate Diagnosis and Service Request Form
Please fill out the Wine-Mate Diagnosis and Service Sheet [PDF] and email completed form back to service@vinotemp.com
Service Repair Form:
If you would like to send your unit in for repair, please complete the following form: Service Repair Form [PDF].
1. Print out two copies of the attached service form, one for yourself and one to send with the unit.
2. Indicate the model and serial number of the unit.
3. On the service form, please describe the issue that you are having.
4. On the shipping label, please put ATTN TO: SERVICE DEPARTMENT.
Service Manuals & Troubleshooting Guides
Please click on the links to view the Troubleshooting Guides. All links below require Adobe Acrobat Reader.
Wine Cabinets:
Wine Coolers:
- VT-6V and VT-6H: Troubleshooting Guide [PDF]
- VT-15PR28, VT-18PR28, VT-24PR46, VT-24PR125: Service Manual [PDF]
- VT-32
VT-TC-32G Old Thermostat:Troubleshooting Guide [PDF]
VT-TC-32G:Troubleshooting Guide [PDF]
VT-TC32: How to Change the Thermostat [PDF]
VT-32: Parts List [PDF]
VT-32: Repair Controller Display [PDF]
VT-32: Explode Drawing [PDF] - VT-24 and VT-34: Troubleshooting Guide [PDF]
- VT-27 TS and VT-34 TS: Replacing Relay Overload [PDF]
- VT-28-2Z-SSDST: Service Manual [PDF]
- VT-32TS-FE, VT-32TSFE-SM: Service Manual [PDF]
- VT-34 TS: Display Troubleshooting [PDF]
- VT-36TS, VT-36TS-SM: Service Manual [PDF]
- VT-45: Service Manual [PDF]
- VT-46TS-2Z, VT-46SBB, VT-46SSDST: Service Manual [PDF]
- VT-50FDHT: Service Manual [PDF]
- VT-52SN: Service Manual [PDF]
- VT-58
VT-58: How to Replace the Lock [PDF]
VT-58: Parts List [PDF] - VT-60
VT-60: Troubleshooting Guide [PDF]
VT-60: How to Repair the Controller Display Sensor Replacement [PDF]
VT-60: Display Board / Main Control Board Repair Instructions [PDF] - VT-182: Service Manual [PDF]
- VT-200: Troubleshooting Guide, Replacing the Control Board, Control Board & Temp Probe Replacement
- VT-36, VT-36 TS, VT-46TS-2Z, VT-54 TS: Replacing the Relay/Overload Instructions [PDF]
- VT-140TS, VT-155SBB, VT-155SBW, VT-150-2Z-SSDST, VT-188: Replacing the Relay/Overload Instructions [PDF]
- VT-TC32G, VT-WC58GNV, VT-60: Temperature Sensor Probe Replacement [PDF]
- VT-155SBB: Repairing the Compressor [PDF]
- VT-DS300SS-2Z: Service Manual [PDF]
- EL-155BSH: Repairing the Control Board [PDF]
- EL-200ZZ-B: Replacing the Zig Zag Wine Shelves [PDF]
- EL-1958BWC: Service Manual [PDF]
- General Service Manual for VT/EL 15, 30, 46, 54 168, 300 Models: Service Manual [PDF]
- General Service Guide for Backlit Panel:Service Guide [PDF] (This is only for Certified Repair Technicians)
- General Service Guide for Compressor vs Control Board: Service Guide [PDF] (This is only for Certified Repair Technicians)
- General: Instructions for Replacing Cooling Unit [PDF]
- Service Instructions for Refrigeration Systems: Repairing & Service Instructions for Refrigeration Systems [PDF] (This is only for Certified Repair Technicians)
- Service Instructions for Side LED Lights Panel
Beverage Coolers:
- SC-130n: Troubleshooting Guide [PDF]
- VT-BC32TSSM-L: Service Manual [PDF]
Coffee Makers:
- EP-COFCOM1: Sensor Replacement [PDF], Service Instructions [PDF]
Compressors:
- VT Compressors Models (15, 32, 34, 46, 54, 100, 122, 140, 142, 155): Service Manual [PDF]
Outdoor Coolers, Refrigerators, and Freezers:
- VT-OUTDOOR15GD, VT-OUTDOOR24GD, VT-OUTDOORREF, VT-FZR24OI: Service Manual [PDF]
Thermoelectrics:
- VT-12TEDS, VT-16TEDSW and VT-28TEDS-T:
TEDS: Service Manual [PDF]
TEDS: How to Change a Cooling System [PDF] - VT-21TEDS-2Z:
Replacing the Temperature Display Board [PDF] - VT-12TEDI: Replacing the Temperature Control Board [PDF]
- VT-BD and VT-BDBLACK Beer Dispeners
To help avoid issues of too much foam, be sure your keg has rested long enough to settle. Also, cold beer will produce less foam than warm beer. Pre-chill the beer keg in refrigerator for 6-12 hours. (10 hours is ideal) before use. Warning: Never put a keg into the freezer. The beer might be damaged and the keg might burst. - Cava Wine Coolers: Replacing the Cooling Chip [PDF]