Customer Service

Vinotemp is committed to providing our customers with the finest quality wine storage products and a superior level of service.

For your convenience, we've provided a wealth of information about Vinotemp's products, policies and procedures in this section of our website. Please review the information to your left or follow the quick links below:

TO REPORT A PROBLEM WITH YOUR APPLIANCE,
RECEIVE ASSISTANCE WITH REPAIR,
OR ANY OTHER CUSTOMER SERVICE ISSUE...

Click Here to be taken to our Replacement Parts page.

Service Repair Form

If you would like to send your unit in for repair, please complete the following form: Service Repair Form (PDF).

1. Print out two copies of the attached service form, one for yourself and one to send with the unit.
2. Indicate the model and serial number of the unit.
3. On the service form, please describe the issue that you are having.
4. On the shipping label, please put ATTN TO: SERVICE DEPARTMENT.

If you can't find what you are looking for, please don't hesitate to Contact Us Directly.

Vinotemp only provides references to service, installers, repair and/or freight companies only as a courtesy. Vinotemp cannot be held liable for any third party service provider.

**PLEASE NOTE: We can no longer service cooling systems manufactured prior to 2001. We apologize for the inconvenience.**

Disclaimer: Vinotemp does not endorse or recommend any particular service provider. This list is provided for informational purposes only. Please contact a repair facility of your choice and with whom you are comfortable working with directly. Specific repair facilities may specialize in and work on only certain items. If you are unable to find a repair facility for your area on the below list, please refer to your local yellow pages or other directory of appliance repair shops. If you are a repair facility and are interested in being listed below, please contact us using the Customer Support System.